Telephone calls
Our office staff is available to take calls from 8 a.m. to 5 p.m. (Monday - Friday). Routine needs such as test results, prescription refills, referral requests, medical questions or setting up appointments are handled most efficiently during this time. No refills or referrals will be issued on nights and weekends.
Cancellation policy
If you are unable to keep your appointment, you must cancel 24 hours prior to an appointment to avoid a fee ($25).
Payments
Please bring your insurance card(s) and photo ID with you to all appointments. Your payment is expected at the time of your appointment. Capital Health Medical Group offices will only accept payment in the form of credit card and check. Cash payments will no longer be accepted.
Prescriptions
For routine prescription refills, please contact your pharmacy and your pharmacy will request authorization from our office. Your refill will be ready at your pharmacy within 3 business days.
For mail order prescriptions or a prescription that cannot be refilled over the telephone, please call our main number and select option 3 to leave a message with your refill request. When leaving a message for a prescription please include: patients' name, date of birth, the name of the medication/s and a phone number where we can reach you. We ask that you call for your refills at least three days before your supply runs out. Please allow 48-72 hours for us to process your request.
Referrals
For primary care patients, most referrals originate in our office and must be approved by one of our physicians. The physician may ask to see you first before referring you to a specialist.
We require at least 72 hours for non-emergency referrals. Please call the office with your request during regular office hours and have your insurance information available. If you fail to request a referral at least 72 hours in advance of your specialist appointment or test, you may have to reschedule your appointment. Most referrals are produced electronically and a paper copy is not needed to take with you to your appointment. If your specialist requires a paper copy, please notify our office at least 3 days in advance of your appointment so you may pick it up.
If a specialist requires any diagnostic tests, you may need to obtain a referral and authorization from our office. Be ready to provide us with the name and phone number of the specialist, diagnosis and ICD-9 code, number of visits required, and where the procedure is taking place.
Referrals are valid for only a specific period of time. Please check with your insurance company for specific instructions regarding coverage.
Minor patient policy
In order for us to give your child the best care possible, it is essential that a parent or legal guardian accompany your child to office visits. If this is not possible, we need a letter signed and dated by the parent/legal guardian giving us permission to provide the child with care and/or immunizations.
Hospital affiliation
We are employed by Capital Health and utilize the medical services that are provided at the health system's two hospitals - Capital Health Regional Medical Center and Capital Health Medical Center - Hopewell. This provides our patients with access to the area's most advanced medical services, including neurosciences, digestive health, level II trauma care, Mercer County's only regional perinatal center (including the area's only level III Neonatal Intensive Care Unit), pediatric emergency services, oncology and much more.
Our affiliated hospitalist physicians will see you if you're admitted to one of our hospitals. This allows us to provide a better continuum of care from the time you're admitted until after you're discharged. The hospitalist will take care of you while you're at our hospitals and provide pertinent details of your hospital visit to your regular physician after you leave so that he or she can continue to provide your care on an outpatient basis.