Cancellation policy
If you are unable to keep your appointment, you must cancel at least 24 hours prior to an appointment to avoid a fee ($25 or the amount equal to your co-pay).
Telephone calls
Our office staff is available to take calls from 8 a.m. to 4 p.m. (Monday - Friday). Please call our office during these hours for routine needs such as test results, prescription refills, referral requests, medical questions or setting up appointments.
Payments
Please bring your insurance card(s) and photo ID with you to all appointments. Your co-pay payment will be expected at the time of your appointment. Capital Health Medical Group offices will only accept payment in the form of credit card and check. Cash payments will no longer be accepted.
Prescriptions
For routine prescription refills, please contact your pharmacy and your pharmacy will request authorization from our office. Your refill will be ready at your pharmacy within three business days.
For mail order prescriptions or a prescription that cannot be refilled over the telephone, please call our main number and select option 3 to leave a message with your refill request. When leaving a message for a prescription, be prepared to provide the following information: patients' name, date of birth, the name of the medication(s) and a phone number where we can reach you. Please call us no later than three business days prior to your refill supply running out. Please allow 48-72 hours for us to process your request.
Referrals
For most patients, specialist referrals originate from a visit to your primary care physician and must be approved by him or her. For this reason, your primary care physician may ask you to schedule an appointment before referring you to a specialist.
In the event that you need to visit your primary care physician before your visit with the specialist, please request your referral no later than three business days before your specialist appointment (for non-emergency referrals) so that your specialist appopintment doesn't have to be delayed. You can call the office with your request during our regular office hours, and please have your insurance information readily available so that we can assist you.
Most referrals are produced electronically and a paper copy is not needed to take with you to your specialist appointment. However, if your specialist requires a paper copy, please notify our office at least three days before your appointment so that we can have it ready for you to pick up.
If your specialist requires any diagnostic tests, you may need to obtain a referral and authorization from our office. Be ready to provide us with the name and phone number of the specialist, diagnosis and ICD-9 code, number of visits required, and where the procedure is taking place.
Referrals are valid for only a specific period of time. Please check with your insurance company for specific instructions regarding coverage.
Hospital affiliation
We are employed by Capital Health and utilize the medical services that are provided at the health system's two hospitals - Capital Health Regional Medical Center and Capital Health Medical Center - Hopewell. This provides our patients with access to the area's most advanced medical services, including the Capital Institute for Neurosciences, the level II Bristol-Myers Squibb Trauma Center at Capital Health Regional Medical Center, our Regional Perinatal Center (including the area's only level III Neonatal Intensive Care Unit), our Pediatric Emergency Services, Center for Oncology (including the area's only CyberKnife® Robotic Radiosurgery System) and much more.
Hospitalists from Capital Health may see you if you're admitted to one of our hospitals. This allows us to provide a better continuum of care from the time you're admitted until after you're discharged. The hospitalist will take care of you while you're at our hospitals and provide pertinent details of your hospital visit to your regular physician after you leave so that he or she can continue to provide your care on an outpatient basis.